A few simple steps before your technician arrives keep everyone safe and give you the best possible result. Please read the general preparation below, then the section that matches your booked service.
While we take extreme care, any work conducted around electrical elements, or potential water ingress through existing gaps in windows and doors, is done at the owner’s risk. Brisbane Roof Cleaners will not be held liable for damage or power trips if these preparation steps are not followed.
Please stay inside your home while we are washing the premises to avoid contact with cleaning solutions that can discolour clothing or skin.
If your neighbours are situated close to your property, a quick heads-up that exterior cleaning will be happening can help avoid any concerns about overspray onto their belongings or vegetation.
We recommend keeping windows and doors closed until all surfaces are completely dry.
Oxidisation or chalking is the formation of a white, powdery residue on surfaces, typically caused by the degradation of paint or coatings from exposure to sunlight and environmental factors.
Our cleaning solutions can react negatively with freshly painted, varnished, lacquered or sealed surfaces that have cured for less than 6 weeks. This can lead to issues like delamination or peeling. Any wooden fixtures, including windows, blinds or decking, that have varnish or oil protection older than 18 months – particularly if exposed to direct sunlight – may react in a similar manner, potentially leading to stripping or discolouration. Please inform us before we commence work if any areas on your property fall into these categories, as we may need to avoid them. Brisbane Roof Cleaners is not liable for damage to freshly cured or inadequately protected older wooden surfaces if not notified prior.
Bare wooden fixtures such as doors, window frames and posts, or wooden deck areas that haven’t received a professionally applied new coat within the last 12 months, may be prone to bleeding or discolouration. Please notify our technician prior if you want these areas avoided; otherwise this will be at the owner’s risk.
Removing dirt and mould often reveals pre-existing oxidisation – a chalky, dull layer on painted surfaces that is a natural effect of UV exposure and weathering. Our cleaning process removes the grime, revealing the true condition underneath. Brisbane Roof Cleaners is not liable for existing oxidisation revealed by the cleaning process; it indicates the area is due for repainting.
Occasionally, internal paint that is not rated for external conditions is used on exterior areas. This can exacerbate cleaning effects, and we are not liable for adverse reactions where inappropriate paint has been used externally.
Some pre-existing stains such as rust, calcium, red earth or hard water marks may not be removed completely, and their removal can sometimes lead to minor paint loss or bleeding, especially on darker, sun-exposed surfaces.
If you are not present upon completion and wish to inspect the clean before finalising payment, we ask that you or a third party be available on the day. If neither you nor a third party are available, a $99 call-out fee will be charged for a separate return visit for inspection prior to payment finalisation.
Brisbane Roof Cleaners will not be held liable if the above preparation guidelines are not followed correctly by the property owner.
Protect your northside home from moisture damage, corrosion, and lost curb appeal with a professional soft-wash roof clean. Call 0405 188 209 or request a free quote online. We service all North Brisbane suburbs, respond quickly, with guaranteed transparent pricing.
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