Frequently Asked Questions

Everything Brisbane homeowners ask us before, during and after an exterior clean. If your question isn’t answered here, call 0405 188 209 or email admin@brisbaneroofcleaners.com.au and we’ll come straight back to you.

How long will my exterior wash take?

The average sized home usually takes between 1 – 3 hours to complete. Larger or dirtier homes may incur additional time depending on the size and the severity of the clean. If a few services are to be completed, then additional time may be needed. Please note, as every house is different, times will always vary.

How many technicians will be onsite?

Generally, each exterior clean only needs 1 technician onsite. Larger jobs may incur an additional worker if needed.

Do I need to get my windows professionally washed after?

During the house wash we courteously rinse and brush your windows and fly screens (spray, brush, rinse and air dry). The majority of the time, water which dries naturally does not leave streaks. However, some windows may require professional window cleaning, which we highly recommend. We can provide a professional window clean quote at a discounted price for you if requested.

How often should I have my house washed?

We recommend once yearly, not only for the aesthetics of your property but also to preserve the integrity of your paint. Cleaning your property can increase the paint’s lifespan by up to 300%.

Is my deck or patio area included in the clean?

All attached balustrading, wooden stairs, rails and deck ceilings are included in every house wash.

To avoid splintering or burring, your wooden deck will receive a basic spray and rinse off only, so we do not interfere with the integrity of the wood grain and oil. We do not pressure clean any wooden surfaces.

Can you remove mould?

Yes we can. Our specially formulated cleaning solution targets mould at a microbial level to eradicate it.

Do you use chemicals?

Yes, we use a uniquely formulated house washing solution to help eradicate mould and surface dirt. The solution is then diluted through a filtration device, making the chemicals safe to use along your paintwork. We can also do a water wash if requested.

I've recently painted my property - how long do I need to wait before getting it washed?

We recommend a 6-week curing time depending on the season of the year. Colder months will likely need more time for the paint, lacquer, varnish or oil to cure.

Why should I get my house washed prior to painting?

By eradicating all mould and surface dirt, your paint has a better chance to bind to the surface. Once mould or mildew is present under the paint, it can be extremely difficult and costly to remove.

I've got external power points and electrical items - do I need to cover them?

Yes. We highly recommend covering all electrical power points and items. If moving electrical items is possible, we highly recommend doing so.

What are your payment methods?

We have two payment options.

All credit card payments incur a 1.70% + 30c processing fee. All debit cards incur a 0.30c processing fee.

Is there anything else I need to be aware of?

Following the guidelines of Workplace Health and Safety QLD, every customer must remain inside at all times to avoid injury. Failure to do so will result in work being paused.

Please ensure you have thoroughly read the How to Prepare information on your confirmation flyer prior to your technician arriving.

Do I have to pay a deposit before completion?

Any job exceeding $2,000 will incur a 50% deposit prior to job commencement.

Why do I need to stay indoors while you clean?

As water will be used, we highly recommend you stay inside throughout the duration of the clean. This ensures your safety against slippery floors and avoids repeat cleaning.

Paint and oils don't go well with water

If you have recently painted or oiled areas, please notify the technician prior to the clean. Additionally, if you notice any minor clean marks on oiled areas, this is a sign that the surface requires another coat as per the 12-month reapplication recommendation.

Why might my windows still require professional help?

While cleaning the house exterior, we courteously rinse and brush your windows and screens. They are then left to air dry.

The majority of the time, excess water which dries naturally does not leave any streaks or pooled water markings on or above the sills and frames. However, some windows may require professional window cleaning, which we highly recommend. If you notice such markings, our professional window cleaning service can take care of it.

What does it mean if I notice water droplets after my roof clean?

There is no cause for concern. A well-constructed roof will not allow any water ingress to occur. However, in very rare cases, through time, construction and movement, some roofs may experience slight water ingress.

This indicates that it may be time to get your roof professionally inspected to avoid any further water ingress and internal mould growth.

What is chalking?

Chalking paint is a fine, white, powdery residue on the exterior paint surfaces of the home. This occurs to most exterior paints and mainly comes from exposure to sunlight over time. Chalking is a normal occurrence, but excessive chalking is a sign that your paint is due for another application.

What do I do if I lose power?

If power loss has occurred, please speak to your technician onsite immediately so they can help locate the source of the ingress. Please ensure you have followed the preparation information prior to our arrival to avoid power loss. Unprepared or inadequately sealed areas will not be covered by Brisbane Roof Cleaners. By generally allowing the area to dry, the power should restore itself.

Book Your North Brisbane Roof Clean Today

Protect your northside home from moisture damage, corrosion, and lost curb appeal with a professional soft-wash roof clean. Call 0405 188 209 or request a free quote online. We service all North Brisbane suburbs, respond quickly, with guaranteed transparent pricing.

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